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Benefits of ONDC
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Challenges of ONDC
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| Provides a level playing field for e-commerce. |
Implementation involves technological complexity |
| Offers wider digital market access for MSMEs and traders. |
Established e-commerce companies may lose customers to ONDC. |
| Drives competition and innovation in various sectors |
Sellers already have the freedom to list products on multiple platforms. |
| Increases freedom of choice for consumers. |
Limited impact as information services like price-comparison websites already exist. |
| Creates a neutral and regulated platform. |
Uncertainty in handling customer complaints. |
| Promotes openness & interoperability. |
Reluctance from major e-commerce players to join due to control, dominance, and infrastructure challenges. |