Modernisation of Post Offices
- Department of Posts, in collaboration with School of Planning and Architecture (SPA), New Delhi, is modernising Post Office facilities through a Design Manual.
- As part of Proof of Concept, 40 Post Offices across 17 States were identified for transformation.
- Guided by Four core principles: Public service, citizen-centric service delivery, future readiness through technology and innovation, and standardisation with flexibility for local adaptation.
- Adopts five-zone spatial framework: Urban Interface Zone, Open Access Forecourt, Open Access Services, Service and Transaction Zone, and Staff Zones.
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