With reference to “Software as a Service (SaaS)”, consider the following statements:

1. SaaS buyers can customize the user interface and can change data fields.
2. SaaS users can access their data through their mobile devices.
3. Outlook, Hotmail, and Yahoo! Mail are forms of SaaS.

Which of the statements given above are correct?

1. 1 and 2 only
2. 2 and 3 only
3. 1 and 3 only
4. 1, 2 and 3

Explanation

Statement 1 is correct

• Software as a Service (SaaS) is a cloud-based service where, instead of downloading software on a desktop PC to run and update, users access the software and its functions via the internet. In SaaS, users often have some level of customisation options. Customisation capabilities vary depending on the SaaS provider and the specific application.

Statement 2 is correct

• SaaS applications are typically designed to be accessible from various devices, including mobile phones and tablets. This is a fundamental aspect of SaaS, which aims to provide users with flexibility and accessibility from anywhere with an internet connection.

Statement 3 is correct

• These are examples of SaaS applications. They provide email services over the internet, and users access their email accounts through web browsers or mobile apps. These services exemplify how SaaS works by offering software over the web without requiring local installation or maintenance.

Answer: (d) 1, 2 and 3; Difficulty Level: Medium