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  • Context (IE): Three years into Mission Karmayogi, the question is whether the civil services have become more capable of achieving the $30 trillion economy goal by 2047.
  • Mission Karmayogi is a capacity-building scheme for civil servants aimed at upgrading the post-recruitment training mechanism of the officers and employees at all levels.

Mission Karmayogi and PM Gati Shakti

  • Previously, delays in completing mega infrastructure projects like rail freight corridors and national highways were common.
  • The PM Gati Shakti platform integrated legal and geographic layers, including forests, wildlife sanctuaries, roads, railway lines, and infrastructure project planning and execution.
  • However, for the portal to work as intended, officials across diverse ministries and fields need skills in emerging technologies and GIS.
  • The Capacity Building Commission (CBC) collaborated with the Ministry of Commerce and training institutions to create digital courses, equipping civil servants with skills to use PM Gati Shakti for project planning and coordination.
  • Similarly, the CBC created an online module on emerging technologies like AI, the Internet of Things (IoT), and Big Data for the iGOT Karmayogi Bharat portal.
  • The CBC worked with the Ministry of Road Transport and Highways and various institutions to create courses on high-tech road construction and resolving high-altitude geohazards.

Impact of PM Gati Shakti

  • The construction of new rail lines has increased from 4 km per day to 12 km per day by 2024.
  • More than 15 highway projects under Bharatmala-2 were prepared under PM Gati Shakti.
  • Integrated planning has enabled new rail and highway alignments to avoid sensitive wildlife habitats.

Mission Karmayogi and Citizen-Centric Approaches Among Civil Servants

Public Security

  • The CBC partnered with the Ministry of Home Affairs to train Union Territories police personnel on a self-reflection course to promote “sewa bhaav”.
  • Quality Council of India’s impact assessment found that in Puducherry, citizen satisfaction with police stations rose from 24% to 66% post-training.


  • A program by the CBC, Railway Board, and Indian Railways Institute of Rail Transport Management (IRITM), Lucknow, trained 100,000 railway staff in resolving customer grievances.
  • Citizen satisfaction with service provision and solution response increased by 1.5 to 1.9 times post-training in Mumbai, Asansol, Bengaluru, and Lucknow railway divisions.

Other Services

  • Over 4 lakh Gramin Dak Sevaks and nearly 1 lakh village-level citizen service centres (CSCs) under the Ministry of Electronics and Information Technology (MeitY) were also trained in enhanced citizen service delivery.
  • The CBC partnered with the Central Board of Direct Taxes to curate an online module on systemic solutions to repeated taxpayer grievances.

Municipal Corporations

  • Municipal corporations deliver services, infrastructure, and public goods like water, sanitation, and roads.
  • The CBC has piloted capacity-building approaches in the municipal corporations of Ahmedabad, Rajkot, Nagpur, Pune, Bhubaneswar, and Mysuru.
  • Most of the Ahmedabad and Nagpur municipal corporation staff have joined iGOT Karmayogi Bharat and are taking courses on municipal finance, road engineering, solid waste management, etc.
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